71% of PwC’s “Complexity of Trust” study respondents said they would buy less from a business that lost their trust. Out of that, 73% said they would spend significantly less. 

Privacy is now a top consideration and focus for organizations. Any business that is data-driven, that requires personal data to be processed, needs to prioritize data privacy and have a thoughtful perspective on how data is collected and used.

Customers may provide less data, but at the same time expect an organization to deliver relevant and personalized experiences. This is a challenge for all businesses: to have a benefit-driven conversation with customers, led by privacy.

The Customer Data Platform (CDP) is the main enabler for this privacy-driven personalization.

Fill out the form for our Guide for Establishing Customer Trust Through Privacy ebook and discover:

• The costs to organizations if trust is not established and maintained
• How privacy can be done by organizations at scale
• 3 key recommendations for using data to build trust
• 5 ways a Customer Data Platform (CDP) establishes trust in data with customers