In an era defined by digital noise and fleeting attention, earning customer trust is no longer optional—it’s a strategic imperative. Join us to explore how leading businesses are owning their brand to promote trusted relationships by leveraging secure in-app communication, video, messaging, and integrated support to build lasting relationships at scale.

The App Leaders Forum: Berlin brings together a trailblazing group of app and mobile-first marketers looking to leverage technology and strategies to deliver secure, personalised, and impactful customer engagement.

Learn how to make your app the heart of your customer journey alongside next-generation messaging channels and websites to drive retention, responsiveness, and brand loyalty.

Build Brand Recognition

Personalise interactions with in-app voice, video, and messaging.

Leverage Advanced Messaging

Create richer conversations with WhatsApp, RCS, and next-gen channels.

Deliver Seamless Journeys

Use buttons, suggested replies, and embedded video to simplify engagement.

Provide 24/7 Support

Deploy AI virtual agents with interactive video for reliable assistance.

Reinforce Trust

Enhance security with verified messaging and fraud prevention tools.

Takeaways

Build Brand Recognition​

Embed voice calls and video into your apps and websites, complemented by rich messaging to personalise and elevate customer interactions to build trust and loyalty.

Leverage Advanced Messaging

Use your app alongside next-generation text messaging channels like RCS and WhatsApp to create personalised, reliable, and engaging customer conversations.

Deliver Seamless Experiences

Embed interactive buttons, suggested replies, and video to streamline customer journeys within your app and messaging channels.

Provide 24/7 support


Enhance customer satisfaction within your app by using AI virtual agents alongside interactive video for consistent, dependable assistance.

Reinforce Customer Trust


Position your organisation as a secure, reliable partner with branded app experiences with verified messaging and advanced fraud prevention strategies.

In-App Branded Calling​: Put your company name, logo, and purpose on lock screens.

Next-Gen Messaging: WhatsApp, RCS, and more for secure customer conversations.

AI + Video Experiences​: Conversational AI with integrated video to delight customers.

Modern Security Solutions: Network-powered fraud prevention for seamless trust.

In-App Branded Calling

Put your company name, logo, and purpose on lock screens.

Next-Gen Messaging

WhatsApp, RCS, and more for secure customer conversations.

AI + Video Experiences

AI + Video Experiences

Conversational AI with integrated video to delight customers.

Modern Security Solutions

Modern Security Solutions

Network-powered fraud prevention for seamless trust.

Speakers

andy-speaker

Andy Carvell

Co-founder & CEO,
Phiture
 

Fabian Hielscher

Market Lead Business Communications (RCS), Germany
Google

Moritz Beck

Managing Director
Memacon Group
 

Peggy Anne Salz

Content Strategist
MobileGroove
 

Tatiana Xyda

Strategic Lead
Vonage

Vonage

Toni Kuschan

Senior Customer Solutions Architect
Vonage

Vonage

Judith Eyck

Chief Operating Officer
HolidayPirates Group

Vlada Chaban

Client Partner
Meta

Dan Zbijowski

Former CMO
GoStudent

Valentino

Valentino Sabatelli

Enterprise Sales Executive
Vonage

Vonage
Alex-Wagner

Alex Wagner

VP - Marketing
Atolls

atolls

Make your app the heart of your customer journey.

Agenda

4:00 pm

Registration

Set the tone. Meet the minds leading India’s next wave of intelligent transformation.

4:25 pm

Opening Remarks

Tatiana Xyda

Strategic Lead,
Vonage

4:30 pm

Opening Keynote

Judith Eyck

Chief Operating Officer,
HolidayPirates Group

4:50 pm

Panel Discussion

From App to Anchor: Creating a Trusted Customer Hub

How secure, app-first, multi-channel strategies redefine engagement.

  • Trust as a growth lever: secure, verified communication
  • Personalisation at scale: data-driven, privacy-first
  • Compliance-driven creativity: seamless authentication 
  • Campaigns to conversations: two-way, meaningful interactions

Speakers:

Peggy Anne Salz

Content Strategist,
MobileGroove

Moritz Beck

Managing Director,
Memacon Group

andy-speaker

Andy Carvell

Co-founder & CEO,
Phiture

Dan Zbijowski

Former CMO,
GoStudent

Alex-Wagner

Alex Wagner

VP - Marketing,
Atolls

Valentino

Valentino Sabatelli

Enterprise Sales Executive,
Vonage

5:30 pm

Fireside Chat

Your App, Their Destination: Transforming Customer Engagement with Seamless Communication

Discover how visionary organisations are revolutionising the way customers navigate to app experiences, building trust and deepening engagement. Explore the power of branded messaging to deliver personalised interactions, and see how features like interactive buttons and tailored communication can streamline customer journeys while guiding users back to your app.
Once there, learn how blending advanced communication tools—such as secure in-app calling and video—with a human touch can boost customer loyalty and drive profitability. Don’t miss this opportunity to transform your app into the ultimate hub for exceptional customer experiences!

Speakers:

Fabian Hielscher

Market Lead Business Communications (RCS),
Germany, Google

Tatiana Xyda

Strategic Lead,
Vonage

Vlada Chaban

Client Partner,
Meta

6:00 pm

Customer Connection Showcase - Branded Conversations, Calls, and AI to Drive App Growth

Discover how to turn first-touch interactions into lasting app engagement with Branded Calls, next-gen messaging, Video, and AI virtual agents. Uncover strategies and APIs to build trust, boost engagement, and convert casual contacts into loyal users.

Toni Kuschan

Senior Customer Solutions Architect,
Vonage

6:30 pm

Networking & Drinks

11:45 – 15:30

Breakout Tracks: Deep Dives for Tangible Change

Structured as interactive sessions featuring panels, group activities, workshops, and actionable takeaways. (The full duration mentioned also for the lunch break scheduled between sessions.)

  • CX & Marketing Track
  • Sales & Growth Track
  • Tech & IT Track
  • CX & Marketing Track
  • Sales & Growth Track
  • Tech & IT Track
15:00

End of Summit | Certificate Distribution

Industry Experts

Anand Thakur

Chief Product and Technology Officer - F&L, Beauty
Reliance Retail

Anurag Shrivastava

Group Chief - Innovation
Panasonic India

Deepu Chacko

Vice President, Solution Engineering
Salesforce

Vishesh Kaul

Chief Information & Digital Officer
Prestige Estates (Group)

Register Interest


    5 + 6 =


    Grand Hyatt Berlin

    9:15 P.M.
     
    Presenting sponsor

    Leading the Skills-Powered Enterprise

    Ravin Jesuthasan, Senior Partner & Global Leader for Work, Skills and Transformation Services, Mercer

    Presenting Sponsor

    Learn more | Visit website

    Supporting Sponsor

    Learn more | Visit website

    Copyright © 2025. Martechvibe. All rights reserved.

    Get free, timely updates from Martechvibe with new ideas, research, frameworks, and more.