Toni Kuschan
Senior Customer Solutions Architect
Vonage
Toni is a communications and messaging trailblazer —helping businesses both globally and within Germany connect and interact with their customers on any digital channel or device.
Tatiana Xyda
Strategic Lead
Vonage
Tatiana is a seasoned expert in conversational marketing and customer engagement, delivering innovative CX solutions to global companies. With over 15 years of sales experience and fluency in German, she brings a strategic edge to modern customer engagement.
Moritz Beck
Managing Director
Memacon Group
Moritz Beck is the managing director of the Memacon Group and an experienced expert in chatbots and messenger communication. Since 2018, he has been supporting companies such as ALDI Suisse, IKEA, Liebherr, Volvo, and others in implementing digital communication solutions to optimize customer loyalty and process automation. His focus is on the development of practical, tailor-made strategies that can be implemented immediately, whether with WhatsApp, RCS, or web chat applications.
As the author of the reference book “Chatbots” (Springer Verlag), he also brings in-depth expertise that offers participants clear, actionable insights into the world of chatbot and messenger technologies.
Peggy Anne Salz
Content Strategist
MobileGroove
Peggy Anne Salz is one of the most influential and compelling speakers in the mobile marketing space. As the chief analyst and founder of MobileGroove—an information-packed destination providing strategic content marketing to the global mobile industry and mentoring and consulting to tech start-ups—Peggy is recognized as one of the leading experts shaping the mobile world.
As a journalist, analyst, content strategist, and in-demand online talent, she produces webinars, podcasts, and video shows to educate marketers on the latest trends in mobile and app marketing, customer engagement and experience, and equip companies to achieve profitable and sustainable growth.
Peggy is also a nine-time author, a Forbes Senior Writer, and a guest contributor for a variety of leading media outlets, where she shares her insights into CX innovation, business transformation, and how brands and marketers can grow through building trust and driving loyalty.