Customer engagement has evolved from a tactical channel to a strategic lever for brand value and business growth. The age of one-way, mass marketing blasts is over. What’s replacing it? Interactive, two-way conversations—rich in context, personalised at scale, and designed to build trust while driving measurable outcomes.

Where every marketing dollar must deliver impact, this shift is more than a trend — it’s a competitive necessity. For South African businesses, WhatsApp stands as the undisputed channel with an astounding 98-99% open rate.

So, beating the competition means enabling your brand to move beyond transactional communication, and create relationship-driven engagement that fuels satisfaction, loyalty, and revenue growth.

Highlights Video 2025

Build Brand Recognition

Personalise interactions with in-app voice, video, and messaging.

Leverage Advanced Messaging

Create richer conversations with WhatsApp, RCS, and next-gen channels.

Deliver Seamless Journeys

Use buttons, suggested replies, and embedded video to simplify engagement.

Provide 24/7 Support

Deploy AI virtual agents with interactive video for reliable assistance.

Reinforce Trust

Enhance security with verified messaging and fraud prevention tools.

What You Will Achieve

Customer satisfaction as a growth driver

Personalised, two-way conversations
elevate the CX and strengthen brand
equity.

Feedback as a strategic asset

Richer insights from interactive exchanges inform product innovation and service excellence.

Sales growth through relevance

Contextual engagement converts conversations into conversions, boosting acquisition and retention.

Efficiency in a tight economy


Every Rand counts—personalised engagement maximizes ROI compared to legacy mass marketing.

Future-proofing brand value


Moving beyond legacy tactics positions brands for sustainable growth in a digital-first economy.

In-App Branded Calling​: Put your company name, logo, and purpose on lock screens.

Next-Gen Messaging: WhatsApp, RCS, and more for secure customer conversations.

AI + Video Experiences​: Conversational AI with integrated video to delight customers.

Modern Security Solutions: Network-powered fraud prevention for seamless trust.

In-App Branded Calling

Put your company name, logo, and purpose on lock screens.

Next-Gen Messaging

WhatsApp, RCS, and more for secure customer conversations.

AI + Video Experiences

AI + Video Experiences

Conversational AI with integrated video to delight customers.

Modern Security Solutions

Modern Security Solutions

Network-powered fraud prevention for seamless trust.

Speakers

Ryan Egnos

Co-Founder
Cue

Peter I'Bell

Strategic Sales Director
Vonage

Vonage

Miguel Netto

Head of Marketing
Bootlegger

Yaeesh Moosa

Head of Marketplace
takealot.com

Clayton Rasmus

Marketplace Success Lead
Supernova Brands

Tatiana Xyda

Strategic Lead
Vonage

Vonage
Axel-Banderet

Axel Banderet

Senior Customer Solutions Architect
Vonage

Vonage

Judith Eyck

Chief Operating Officer
HolidayPirates Group

Vlada Chaban

Client Partner
Meta

Dan Zbijowski

Former CMO
GoStudent

Valentino

Valentino Sabatelli

Enterprise Sales Executive
Vonage

Vonage

Agenda

3:30 pm

Registration & Refreshments

Set the tone. Meet the minds leading India’s next wave of intelligent transformation.

4:00 pm

Opening Keynote : Supercharging Business Growth with WhatsApp

Tatiana Xyda

Strategic Lead,
Vonage

4:20 pm

Panel : Enabling Meaningful Dialogue with Customers

Conversations reveal customer needs, preferences, and pain-points in real time. Brands armed with this information can then use direct, personalised communication to foster credibility and loyalty. 

  • Give customers what they want, where they want it.
  • Replace generic campaigns with context-rich conversations.
  • Higher customer satisfaction that impacts retention and sales.

Judith Eyck

Chief Operating Officer,
HolidayPirates Group

5:00 pm

Showcase : Customer Connection Demo

From App to Anchor: Creating a Trusted Customer Hub

How secure, app-first, multi-channel strategies redefine engagement.

  • Trust as a growth lever: secure, verified communication
  • Personalisation at scale: data-driven, privacy-first
  • Compliance-driven creativity: seamless authentication
  • Campaigns to conversations: two-way, meaningful interactions

Speakers:

Peggy Anne Salz

Content Strategist,
MobileGroove

Moritz Beck

Managing Director,
Memacon Group

andy-speaker

Andy Carvell

Co-founder & CEO,
Phiture

Dan Zbijowski

Former CMO,
GoStudent

Valentino

Valentino Sabatelli

Enterprise Sales Executive,
Vonage

5:20 pm

Fireside : Behind the Scenes with South Africa’s Leading Brands

Discover how to turn first-touch interactions into lasting app engagement with Branded Calls, next-gen messaging, Video, and AI virtual agents. Uncover strategies and APIs to build trust, boost engagement, and convert casual contacts into loyal users.

Axel-Banderet

Axel Banderet

Senior Customer Solutions Architect,
Vonage

5:40 pm

Q&A

Your App, Their Destination: Transforming Customer Engagement with Seamless Communication

Discover how visionary organisations are revolutionising the way customers navigate to app experiences, building trust and deepening engagement. Explore the power of branded messaging to deliver personalised interactions, and see how features like interactive buttons and tailored communication can streamline customer journeys while guiding users back to your app.
Once there, learn how blending advanced communication tools—such as secure in-app calling and video—with a human touch can boost customer loyalty and drive profitability. Don’t miss this opportunity to transform your app into the ultimate hub for exceptional customer experiences!

Speakers:

Fabian Hielscher

Market Lead Business Communications (RCS),
Germany, Google

Tatiana Xyda

Strategic Lead,
Vonage

Vlada Chaban

Client Partner,
Meta

6:00 pm

Networking & Drinks

11:45 – 15:30

Breakout Tracks: Deep Dives for Tangible Change

Structured as interactive sessions featuring panels, group activities, workshops, and actionable takeaways. (The full duration mentioned also for the lunch break scheduled between sessions.)

  • CX & Marketing Track
  • Sales & Growth Track
  • Tech & IT Track
  • CX & Marketing Track
  • Sales & Growth Track
  • Tech & IT Track
15:00

End of Summit | Certificate Distribution

Industry Experts

Anand Thakur

Chief Product and Technology Officer - F&L, Beauty
Reliance Retail

Anurag Shrivastava

Group Chief - Innovation
Panasonic India

Deepu Chacko

Vice President, Solution Engineering
Salesforce

Vishesh Kaul

Chief Information & Digital Officer
Prestige Estates (Group)

Register Now


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