The App Leaders Forum: London

In an era defined by digital noise and fleeting attention, earning customer trust is no longer optional—it’s a strategic imperative. Join us to explore how leading businesses are owning their brand to promote trusted relationships by leveraging secure in-app communication, video, messaging, and integrated support to build lasting relationships at scale.

The App Leaders Forum: London brings together a trailblazing group of app and mobile-first marketers looking to leverage technology and strategies to deliver secure, personalised, and impactful customer engagement.

Learn how to make your app the heart of your customer journey alongside next-generation messaging channels and websites to drive retention, responsiveness, and brand loyalty.

Highlights Video 2025

Takeaways

Build Brand Recognition​

Embed voice calls and video into your apps and websites, complemented by rich messaging to personalise and elevate customer interactions to build trust and loyalty.

Leverage Advanced Messaging

Use your app alongside next-generation text messaging channels like RCS and WhatsApp to create personalised, reliable, and engaging customer conversations.

Deliver Seamless Experiences

Embed interactive buttons, suggested replies, and video to streamline customer journeys within your app and messaging channels.

Provide 24/7 support


Enhance customer satisfaction within your app by using AI virtual agents alongside interactive video for consistent, dependable assistance.

Reinforce Customer Trust


Position your organisation as a secure, reliable partner with branded app experiences with verified messaging and advanced fraud prevention strategies.

Speakers

Anastasiya Dovhopola

Mobile Marketing Executive
Wowcher
 

Andy Gladwin

Andy Gladwin

UK Head of GTM, RCS for Business
Google
 

Claudine Bell

Partner Business Manager, Messaging & Payments (Wholesale)
Virgin Media O2

David Creasey

David Creasey-Benjamin

Messagologist
Vonage
 

Vonage

Glyn Povah

Product Director, Digital Identity APIs
Telefónica Tech
 

Nick Lane

Chief Messaging Officer & Messagologist
Mobilesquared

Olha Kashpur

Senior Product Manager
Flo Health Inc.
 

Olivier Arnolin

Technical Solutions Manager
Vonage
 

Vonage
Peter I'Bell

Peter I'Bell

Strategic Sales Director
Vonage

Vonage

Simon Dodd

Country Manager (UK&I)
Vonage

Vonage
Tarek Abougabal

Tarek Abougabal

Strategic Partner Manager
Meta

Meta

Make your app the heart of your customer journey.

Agenda

4:00 pm

Registration

Set the tone. Meet the minds leading India’s next wave of intelligent transformation.

4:25 pm

Opening Remarks

Simon Dodd

Country Manager (UK&I),
Vonage

4:30 pm

Opening Keynote

Why Customers Stay: How Culture, Data and Innovation Deliver Real Execution

Discover how customer trust and habits, combined with AI and infrastructure, turn experimentation into lasting business impact.

Nick Lane

Chief Messaging Officer & Messagologist,
Mobilesquared

4:50 pm

Panel Discussion

From App to Anchor: Creating a Trusted Customer Hub

Reaching customers today isn’t just about being everywhere; it’s about being secure, relevant, and trusted wherever they are. This session dives into how an app-first, multi-channel strategy can redefine engagement.

  • Trust as a Growth Lever – Explore how app-based secure communication (end-to-end encryption, verified messaging) enhances brand credibility and customer retention.
  • Personalisation at Scale – Discover how to use data and automation to deliver tailored experiences across channels without compromising privacy or authenticity.
  • Compliance-Driven Creativity – Streamline and simplify customer authentication –  even without user input.
  • Campaigns to Conversations – Transform your approach from broadcasting messages to facilitating meaningful, two-way interactions that deepen customer relationships.

Claudine Bell

Partner Business Manager, Messaging & Payments (Wholesale),
Virgin Media O2

Glyn Povah

Product Director, Digital Identity APIs,
Telefónica Tech

David Creasey

David Creasey-Benjamin

Messagologist,
Vonage

Andy Gladwin

Andy Gladwin

UK Head of GTM, RCS for Business,
Google

5.20 PM

Fireside Chat

Treating Customer Engagement as a Retention Strategy

In today’s saturated market, where switching costs are low and competitors are abundant, retention hinges on how well a brand engages its audience across touchpoints.

Let’s talk about;

  • Proactive communication: Anticipating needs with timely updates, reminders, and personalised offers.

  • Content as value: Educational, entertaining, or inspirational content that enriches the customer’s life beyond the product.

  • Surprise & delight moments: Unexpected perks or recognition that reinforce emotional loyalty.

Anastasiya Dovhopola

Mobile Marketing Executive,
Wowcher

Olha Kashpur

Senior Product Manager,
Flo Health Inc.

Peter I'Bell

Peter I'Bell

Strategic Sales Director,
Vonage

Tarek Abougabal

Tarek Abougabal

Strategic Partner Manager,
Meta

5.50 pm

Customer Showcase

Customer Connection Showcase – Branded Conversations, Calls, and AI to Drive App Growth

Discover how to turn first-touch interactions into lasting app engagement with Branded Calls, next-gen messaging, Video, and AI virtual agents. Uncover strategies and APIs to build trust, boost engagement, and convert casual contacts into loyal users.

Olivier Arnolin

Technical Solutions Manager,
Vonage

6:00 pm

Fireside Chat

Transforming Customer Engagement with Seamless Communication

Discover how visionary organisations are revolutionising the way customers navigate to app experiences, building trust and deepening engagement. Explore the power of branded messaging to deliver personalised interactions, and see how features like interactive buttons and tailored communication can streamline customer journeys while guiding users back to your app.

Once there, learn how blending advanced communication tools—such as secure in-app calling and video—with a human touch can boost customer loyalty and drive profitability. Don’t miss this opportunity to transform your app into the ultimate hub for exceptional customer experiences!

Fabian Hielscher

Market Lead Business Communications (RCS),
Germany, Google

Tatiana Xyda

Strategic Lead,
Vonage

Vlada Chaban

Client Partner,
Meta

6:20 pm

Networking & Drinks

Registration Closed


    5 + 6 =
    • All registrations are reviewed to ensure relevance to the event’s senior leadership audience.
    • Only approved attendees will receive a confirmation email with event access details.

    Bankside Hotel, Autograph Collection

    Bankside Hotel, Autograph Collection

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